How to Interview Stakeholders, Part 2
Techniques from the fields of usability and user experience such as open questions, sketches and thinking out loud can make stakeholder interviews more effective.
Articles on Sketching
Sketching is Everything. Sketches are Nothing
The act of sketching leads to clear thinking. Literally, we can "grasp" ideas better once we've sketched them out.
The Storytelling Approach to Note Taking
I enjoy seeing how people combine words and drawings to capture information or explore an idea-using what I call a storytelling approach to note taking.
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