Learning to Have a Difficult Conversation

Tom Truly is project manager on a project that has recently missed a deadline and lost a key customer. Sarah, the project sponsor, has called a meeting to discuss progress. Sarah has been under pressure from senior management to "fix" the high-visibility project. She is angry that Tom didn't inform her in advance about the [...]

2017-08-25T15:44:36+00:002 March, 2009|Tags: , , , , |

How to Interview Stakeholders, Part 2

In the first part of this series I explored what makes a good stakeholder interview in general. In this article, I will write about how to use open questions, sketches and thinking out loud during stakeholder interviews. These techniques from the fields of usability and user experience can make interviews with project stakeholders more effective. Let's [...]

2017-08-25T15:50:43+00:0027 February, 2009|Tags: , , , , , |

How to Interview Stakeholders, Part 1

Journalists are experts at interviewing people. However, we can all benefit from better interview techniques. A good interview helps us understand expectations, gain insights and win people for our cause. For project managers, interviewing is an important technique for clarifying stakeholder requirements. Software developers should read Scott Ambler's essay on interviewing techniques for Agile Modeling. [...]

2017-08-25T16:49:45+00:001 February, 2009|Tags: , , , |